Amazon FBA account de-activated - HELP!
I'm hoping someone here can shed some light on my situation. About 6 month ago I decided to start building an FBA business. I created a brand, bought the exact ".com" domain, had a professional site created, ordered a few thousand dollars worth of product branded in my companies logo/name and custom boxes. I even had my brand APPROVED by Amazon's brand registry within 24 hours.
Here's the thing...I go to create my product listings and get a message that my account was de-activated due to "lack of sales". Since about 7 years ago I sold an old college textbook on Amazon and haven't sold anything since, they de-activated my account!
I immediately contacted them only to be told I need to update my bank and address. Ok fine, I did so and emailed them back. They then told me I had to "appeal" their decision to de-activate my account and submit a plan of action showing how I plan to address the "lack of sales" issue. The problem is when I follow their instructions to appeal and I go to my performance notifications to start the appeal and action plan there is no notification that even exists for me to even click "appeal". Better yet, nowhere in their TOS that I can find does it say your account can be de-activated for in-activity.
So I bring this to their attention and get this reply:
We reviewed your account and the information you provided, and we have decided that you may sell on Amazon.com again.
If you have any funds in your account, they are now available.
To learn more about our policies, search for "Selling Policies" in Seller Central Help.
GREAT! So I'll just login and create my listings now. NOPE...account still not re-activated. So once again, I bring this to their attention and get this noble prize winning response:
"We are still reviewing your account. We will send you an email when we finish the review."
Huh? I was just told I am ok to sell on Amazon again, now my account is still under review? As you probably guessed...I've not gotten an email from them in over a week now regarding the matter.
I'm hoping someone here can give me some direction. I've sunk countless hours into this so far and thousands of dollars, and to have it all wasted because of some senseless account de-activation can't be the end result.