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Seem like a chargeback fraud to you?

Legal Issues Forum - forums.digitalpoint.com
Let me keep this simple and short, I ran an online business selling custom car parts and not too long ago some guy emailed me and ask me for lots of parts with total worth of $4000 and he paid everything with his credit card. It took us about 1 month to have everything ready for him and he knew these are custom made items. As soon as we shipped the package out and gave him the tracking number then few days later he filed chargeback against us for " item not receive dispute" with his bank and he called DHL to have address change to different address (not the original billing address) which I did not know it can be so easy to change shipping address with DHL. We have filed all of the document to the bank even with tracking number and proofs but after 2 months wait, the bank has returned all the money back to him and say we lost this case. We now lost $4000 and all the products.

I have tried to contact him numerous times and he just ask us not to bother him and said he has not received the products.

What is the best option to do? (he's in different state)

 
Date: Nov 21, 2017   


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