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Fibre to Copper Cable Broadband

Legal Issues Forum - forums.digitalpoint.com
Hello,

How is it that in Ireland, internet providers can claim to be providing fibre broadband even though the fibre line stops before the house premises?

From the cabinet to the house is a copper wire...which negates the claim to be providing fibre to the home...

The house CAN receive around 36mbps download but our line constantly has "faults", as described by their tech.

I was however talking to a tech from another company and they said they use the lines that my current provider uses (current provider owns the lines) but that they would not be able to offer me fibre, because I do not have the infrastructure for it. He said that the faults I keep having on the line are probably due to my current provider running more through the lines than they are designed to handle??

So in sum,

My current internet provider owns the lines and is claiming to be giving us fibre broadband even though the wire from the house to the exchange is copper, not fibre optic.

A company that rents the line from my current provider says they cannot give me fibre because I dont have the infrastructure and the reason for the "faults" is due to my current provider putting more through the copper wire than it was designed for.

Can someone please explain the legality of this situation because we are being held hostage to our contract with them. I refuse to pay a cancellation fee when they are failing to hold up their end of the bargain. The keep telling us we do not fit the criteria of them to let us out of the contract, even though I have to ring them multiple times per week because out internet is performing below par (tv freezes, technical charting system on computer runs slower, connection signal lowers at other end of a standard housing estate council house) I cannot even use the internet out in my council estate garden (tiny).

Thanks in advance

 
Date: Oct 3, 2017   


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