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Optimal shipping process on orders

General Business Forum - forums.digitalpoint.com
Hi all. I am new to the forum. I have been doing web design & building, branding, and marketing communications for over 20 years, and have finally decided to get into the e-commerce game myself. I'm trying to do some advance work to smooth out my approach and process before I get everything going, and have a question about best ways to handle shipping.

I will have a couple of products, with multiple variations on each. The main product will retail for around $10, and my intent is to up/cross sell so that I am not processing tons of single-item orders. I plan on setting up a Wordpress site with WooCommerce. The items will ship relatively flat, and I am wondering about:

1) Considerations for optimal shipping (packaging, carrier, other), and related elements for reducing costs

2) Optimizing my fulfillment workflow, from processing, to label printing, to tracking and returns (also relating back to item 1)

3) Concerns re: fraud ("I never received my package"), returns and other messy cust svc issues

I'm not so much looking for *answers* (since they will be dependent on my particulars), but rather help in framing my thinking - since I don't know what I don't know.

Thank you in advance.

 
Date: Aug 3, 2017   



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